Question 1

How do I place an order?

Accepted Answer

Add products to your cart, click Checkout, enter your email and pay securely with Stripe or PayPal. You will receive an order confirmation email within seconds.

Question 2

Can I change or cancel my order?

Accepted Answer

Reach out within 2 hours of placing your order and we will do our best. Once fulfillment starts we cannot cancel, but you can still return within 30 days.

Question 3

Do you offer discounts for bulk orders?

Accepted Answer

Yes — email support@creatormicpro.com with your quantity and we will send you a custom quote.

Question 4

How fast do you ship?

Accepted Answer

US orders are dispatched within 24 hours. Standard delivery is 3–5 business days. Free shipping over $50.

Question 5

Do you ship internationally?

Accepted Answer

Yes — to 40+ countries. International rates and estimated delivery are shown at checkout.

Question 6

How do I track my order?

Accepted Answer

You will receive a tracking number by email as soon as the package leaves our warehouse. You can also use our Track order page any time.

Question 7

What is your return policy?

Accepted Answer

30-day risk-free returns. Return shipping is free within the US. Any product, any reason.

Question 8

How does the 2-year warranty work?

Accepted Answer

Every CreatorMic Pro product is warrantied against manufacturing defects for 2 years from purchase. Email support with your order number and we will replace the item.

Question 9

Which phones are supported?

Accepted Answer

Every wireless kit ships with USB-C, Lightning, and 3.5mm adapters — so your mic works with any iPhone (Lightning or USB-C), iPad, Android phone, or DSLR camera out of the box.

Question 10

What is the wireless range?

Accepted Answer

Solo Wireless: 40m line-of-sight. Pro Wireless Duo: 60m line-of-sight.

Question 11

How long does the battery last?

Accepted Answer

Solo: 6 hours. Pro Duo: 8 hours per transmitter, 24 hours total with the charge case.

Question 12

Do I need an app?

Accepted Answer

No. Plug in the receiver, clip on the transmitter, and hit record. Everything runs on-device.

Frequently asked questions.

Ordering

Shipping

Returns & Warranty

Product & Compatibility